Role of Responders at Airports

From your training, you know that family and loved ones often return or travel to airports to obtain information about airline accidents. This may involve an airport where loved ones were seen off, airports where they are being met, and airports in between. For this reason, FEI deploys responders to these stations within 60 minutes of our notification of an accident involving one of our customers. It is vital that Responders deployed to serve in this role proceed to assigned airports very quickly and establish contact with the appropriate airline personnel. This will be explained by the FEI corporate staff member who deploys you. Your duties while serving in this short-term role in the friends and family waiting area may include:

• Assisting airline staff with set-up and other logistical issues
• Providing information updates to friends and family as it is available and confirmed
• Updating our Milwaukee, WI based Family Information Center (FIC) about family present at family waiting areas within airports
• Providing support to airline employees

Click here to print forms to take with you to an affected airport.